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Network Troubleshooting Steps
| Error | Resolution |
| Registration failed. Communication Error Code 104 | Ensure the PC is connected to the internet and port 7567 is open, then try again. Contact your IT administrator if you’re unsure if the port is open. If port 7567 will not open, navigate a file browser to C:\ProgramData\Metamation\Flux\System and find a file called Flux.request. Email this file to [email protected] to request offline activation. Please note: the serial number will need to be mentioned in the email. |
| Serial Number Already Used | This indicates that the serial number was already activated on another PC. Please release the licence from the old PC before activating the new one. |
| Incorrect Product Type | This error indicates the serial being activated is for a different product package. Contact [email protected] for more help. Please have the serial number to hand for reference. |
| The client cannot connect to the server | Ensure that the licence server application MetaLocker is running in Services and Windows Firewall is not blocking the application on the client PC or the MetaLock.exe application on the server. Once exceptions for both have been made try connecting again. If issues are still happening, the software may be set up in standalone mode, go to notes.ini and check it is pointing to the licence server. To do this, go to the following location – C:\ProgramData\Metamation\Flux\Recent and open the notes.ini. Once open, ensure there is a line “LicenseServer=SERVERNAME” where SERVERNAME is, the name of the License server should be entered. When saving the notes.ini at the client’s PC, check it is saved as notes.ini and not notes.ini.txt and that the name or IP address is correct in the notes.ini. The computer name or IP must be typed exactly. If you are still having issues please contact [email protected] |
| Client Issues “no valid licence found” error on launch | This indicates that all your seats are currently in use. Close the software on a client PC before opening it on a new one. If you purchased one seat, only one service of the application may be open at any given time. |
